Introduction

This quality policy provides a framework for the setting and review of objectives in addition to our commitment to satisfy applicable customers’, regulatory and legislative requirements as well as our commitment to continually improve our management system.

Customer focus

As an organisation, we have made a commitment to understand our current and future customers’ needs, to meet their requirements and strive to exceed their expectations by working collaboratively.

Leadership

Our Top Management have committed to creating and maintaining a working environment in which people become fully involved in achieving our objectives.

Engagement of people

As an organisation, we recognise that people are the essence of any good business and that their full involvement enables their abilities to be used for our benefit.

Process approach

As an organisation, we understand that a desired result is achieved more efficiently when activities and related resources are managed as a process or series of interconnected processes.

Improvement

We have committed to achieving continual improvement across all aspects of our quality management system; it is one of our main annual objectives.

Evidence-based decision making

As an organisation, we have committed to be open and transparent as allowed by our parent organisation and only make decisions relating to our QMS following an analysis of relevant data and information.

Relationship management

We recognise that an organisation and the relationship it has with its external providers are interdependent and a mutually beneficial relationship enhances the ability of both to create value.

We are committed to understanding, controlling and improving our overall performance and have produced quality objectives which relate to this policy.

This policy is available or communicated to all interested parties as well as being available on our website (www.saf-ic.ac.uk).